In order to make the service extremely convenient for you, we, from ELLINOR Fashion will pay the costs for your delivery if the price of the order equals 150 or more EUR. If the order is at a lower price the shipping costs should be payed by the consumer. The shipping costs are depending on the weight and the country and areworth between EUR 6 – 12.
After sending your order, you should receive confirmation e-mail with details of the exact amount of the shipping costs the on the e-mail you have given us. From 1 up to 6 hours you should be contacted by an operator to confirm the order and certify your shipment details. Delivery in EU countries is usually within 4-7 working days. The products are delivered from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Returns and Refunds
- Credit or Debit Cards;We accept all major credit cards and debit cards (Visa, MasterCard, American Express)
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
- Via bank account, before receiving the products: Beneficiary: „FIL-CO" EOOD , Bank: RAIFFEISENBANK, BIC: RZBBBGSF, IBAN : BG48 RZBB 9155 1087 6086 04, Reason for payment: yourorder number.
In case of not being satisfied of the delivered product, you have the right to return it to the address: 1000 Sofia, Str. “Tzar Asen” 33 /Entrance from “Uzundzovska” street, in a 10-day period counting the date of delivery. You should pay return costs and after we receive back the product we will transfer back your money via the bank account you have given us. The transfer would happen no later than 5 working days.
- the client has sent a request for return ordered accessory via sending an e-mail: firstname.lastname@example.org or calling +359 886 996 500, no later than 5 days from the date of receiving the order. You should then provide details of your bank account where you wish to receive back your money.
- We will accept return policy only if the ordered/returned product is in a perfect commercial condition including original package, labels along with the original document and receipt/invoice and other.
The client pays all return costs concerning the transportation of the product back to our office. ELLINOR Fashion can keep it's right to decline paying the accessory's costs paid by the client in case of violation of one or more return terms and conditions.